Questions families ask us most.

It begins with a free 20-minute call. You tell us what you’re seeing, we ask a few questions, and we explain what care could look like. If it’s a fit, we build a plan and match a caregiver. There’s no commitment to take that first call.

For many families, within 24 to 72 hours — and faster in urgent situations like a hospital discharge. We sort out timing together on the first call.

Yes, and there’s no obligation. We’d rather you understand your options clearly than feel rushed into anything.

We aim for one lead caregiver your parent gets to know well, backed by one trained backup who knows the plan just as thoroughly. So it’s never a stranger starting from zero, even when the lead isn’t available.

Every caregiver is screened, reference-checked, and trained for the care they provide, including memory care. A CNO-registered RN and your care manager oversee every care plan.

The plan is built to flex. Your care manager adjusts hours, tasks, and focus as things change — and tells you when we think a change is needed.

Hourly care starts at $35/hour. Overnight, live-in, and managed plans are quoted to your needs. You get the full breakdown on the free call — with no hidden fees, minimums, or subscriptions.

No long-term contracts. We’ll talk through a sensible visit length so the care is effective, but you’re never locked in.

Across the Greater Toronto Area — Toronto, Mississauga, Brampton, the York Region towns, and Peel & Halton. Not sure if you’re covered? Just ask.

Yes. We often work as an add-on agency — extra hours on top of the team you already have. You do not have to switch providers. We fill gaps: more weekly hours, evenings, weekends, overnight, or a language match.

Sometimes. Programs such as auto insurance (HCAI), WSIB, IFHP, and extended benefits may fund additional care hours even when another agency is already involved. Coverage is never guaranteed — on a free call we check what may apply and, when approved, bill the program directly so your out-of-pocket cost may be little or $0. Read about add-on funding →

Your dedicated care manager owns the plan and a CNO-registered RN handles anything clinical — wound care, medications, assessments — and coordinates with your family doctor. Every caregiver is screened, trained, and supervised.

Yes — post-hospital is one of the most common reasons families call. We can often have personal care and a plan in place within 24 to 72 hours of discharge.

You get regular updates without having to ask, and a call right away when something needs your attention. One care manager is your single point of contact.